Alpha – Form SOP (Timesheet Procedures)

Timesheet Procedures

Format: Service Request # - Work Description(brief/simple), S/N:  # - Name – Location (if applicable)

Example:  17917917 – Configure or Review email, laptop S/N#: FHR1L22 – John Doe – Loveland

2013000 - Network Review - server, firewall, workstations and backup.

>>> Network Review must be in description field <<<<

2190005 - Phone configuration – Mary.

2191122 – Printer configuration – Fuzion East – Upstairs shared

Note: Use dashes - and S/N#: as shown above. Capitalize first word of sentence and all proper nouns, (Specific people, places and sometimes things – names, titles, locations, events, groups, directions etc.) Location description as needed.  (West, East, Metro, FC, #13, etc.)

Use client accounts for all services as needed. (VFLA/Ripley, any project jobs, etc.)

Use present tense in description, (configure, review)  - No past tense (configured, reviewed)

Devices:  Laptop, Workstation, Server, Phone, Infrastructure

Use these words in timesheets for invoicing:

• Review
• Configure/Configuration
• Install
• Access
• Decommission
• User/Users

• AlphaCloud 
• AlphaCloud AV/R
• AlphaCloud Microsoft Office 365
• AlphaCloud Exchange Email
• AlphaCloud Website Hosting
• AlphaCloud Phone System
• Network Review - server, firewall, backup, workstations

Do Not Use in timesheets for invoicing:

• Troubleshoot
• Clean, Test, Find
• Verify/Verified
• Reboot
• Resolve
• Computer
• Reviewed
• Configured